GoBenny Privacy Notice
1. Who we are
GoBenny is a software platform that helps service businesses manage their operations.
For the purposes of data protection laws such as the UK General Data Protection Regulation, GoBenny acts as the data controller for personal data that we collect about:
- visitors to our website
- users of our Service and their authorised users
- individuals who contact us or interact with our marketing
You can contact us at:
Email: privacy@gobenny.co.uk
Postal contact details are available on request.
2. Personal data we collect
We may collect and process the following categories of personal data:
- Account information: name, email address, password hash, business name, contact details.
- Usage information: log data, IP address, device and browser type, pages viewed, actions taken within the Service.
- Payment and billing information: billing address, partial card details and payment status, managed through our payment providers.
- Support communications: records of messages, emails or chats with our support team.
- Marketing information: your communication preferences and interactions with our marketing.
In addition, our business customers may upload or create personal data about their own customers, staff and other individuals within the Service. In that context, GoBenny acts as a processor on behalf of our customers. This is covered by our Data Processing Addendum.
3. How we use personal data
We use personal data for the following purposes:
- To create and manage user accounts.
- To provide, maintain and improve the Service.
- To process payments and manage subscriptions.
- To provide customer support and handle enquiries.
- To send important service related communications, such as updates or security notices.
- To monitor the performance and security of the Service and prevent misuse.
- To send marketing communications where permitted by law and your preferences.
- To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.
4. Legal bases for processing
We rely on the following legal bases:
- Performance of a contract: where processing is necessary to provide the Service you have requested.
- Legitimate interests: for example, to improve the Service, prevent fraud, and send information about related products, where these interests are not overridden by your rights.
- Consent: where required for certain types of marketing or optional cookies.
- Legal obligations: where processing is required by law or regulation.
5. Sharing of personal data
We may share personal data with:
- Service providers that help us operate the Service, such as hosting providers, analytics tools, payment processors and communication services.
- Professional advisers such as lawyers, accountants or auditors, where needed.
- Authorities or third parties where required by law, court order or to protect our legal rights.
We do not sell personal data.
Where we use service providers that process personal data on our behalf, they act as processors and are subject to contractual obligations to protect the data and process it only as instructed.
6. International transfers
Some of our service providers may be located outside the United Kingdom or the European Economic Area.
Where personal data is transferred outside these regions, we will ensure that appropriate safeguards are in place, for example:
- an adequacy decision covering the destination country
- standard contractual clauses or equivalent mechanisms
7. Data retention
We keep personal data only for as long as necessary for the purposes outlined in this notice, including:
- as long as you have an active account with us
- for a reasonable period after account closure to maintain records, address queries and meet legal obligations
- for longer where we need to retain records in relation to legal claims
When personal data is no longer required, we will securely delete or anonymise it.
8. Your rights
Subject to certain exceptions and local laws, you have rights in relation to your personal data, including:
- the right to access your personal data
- the right to correct inaccurate or incomplete data
- the right to delete your data in certain circumstances
- the right to restrict or object to certain processing
- the right to data portability for information you have provided
- the right to withdraw consent where processing is based on consent
- the right to complain to a supervisory authority
To exercise your rights, please contact privacy@gobenny.co.uk.
If you are in the United Kingdom, you can also complain to the Information Commissioner’s Office (ICO).
9. Cookies and similar technologies
We use cookies and similar technologies on our website and Service. For more information, please see our Cookie Policy at gobenny.co.uk/cookies.
10. Children
The Service is not intended for use by children. We do not knowingly collect personal data relating to individuals under 18.
11. Changes to this notice
We may update this Privacy Notice from time to time. The updated version will be posted on our website with a revised “last updated” date.
